Wednesday, August 24, 2005

Outsourcing: India aims to improve quality of offshore industry staff

India aims to improve the quality of staff employed in offshore call centre and IT positions, by launching a national entry exam.

The competence exam has been launched by Indian IT industry body Nasscom and an initial three-month pilot will run in Bangalore, Delhi and Mumbai covering 36 key IT and business process outsourcing (BPO) companies and 15,000 graduate recruits.