Training - Training small groups - Dealing With Difficult Learners!

Sometimes in training you will come across learners who can for a number of reasons be difficult. It may be that they are constantly interrupting, do not participate or are rude and rebellious.

Here are a few strategies that you can use when dealing with difficult learners:

* Project an image of confidence and good humour. Do not be put off by minor breaches of conduct or "smart talk".

* Be well prepared.

* Stress good communication, not formal lecturing/ Effective communication and sound personal relationships are essential for effective training.

* Ease your way into the group and do not employ heavy handed or authoritarian methods.

* Show participants that you have high expectations of their performance and behaviour, but set tasks that are well within their capabilities.

* Do not be discouraged by antagonistic attitudes or negative reactions. Learners will respond positively in time if you demonstrate that you cannot be ruffled by indications of resentment.

* Don't become anxious about management and control. Good trainers do not focus primarily on management but on effective instruction and communication.

* Give clear guidelines about what is expected of learners. Make sure learners are aware of any rules and involve them in the process of rule-making.

* Don't be sarcastic or ironical. If a learner is being difficult, try positive rather than negative control measures.

* Be patient!!!

Mike Hitchen
Mike Hitchen Consulting