Consumer: Men complain more but women are better at it

The Sydney Morning Herald reports that researchers have discovered that when it comes to complaining, women do it best. They found that although men complain more, women are more likely to be financially compensated.

Professor Charmine Hartel, the director of the centre for business research at Deakin University's faculty of business and law, said women also tended to be more satisfied than men in the way their complaint was handled.

The most likely reason was that women complained only when they felt compensation was deserved whereas men tended to just jump in. The research also showed that both men and women tend to use emotion-focused coping styles during a complaint.