"There they go again," said Captain Steve Wallach, Chairman of the United Chapter of the Air Line Pilots Association. "The management at United should be trying to improve conditions for passengers, not finding backhanded ways to charge them more. Passengers do not like hidden fees, for good reason: It makes them feel like they're getting taken advantage of."
Captain Wallach said that the proposed new costs would most impact families and people traveling on vacation. Instead of punishing our passengers, he said, the airline should try to reduce overhead costs, rationalize prices and flight schedules, and eliminate excessive perks and
bonuses for executives. Continuing to nickel and dime our customers, he added, is a great strategy to get them to fly on another airline.
Captain Wallach said the proposed changes are yet another bad decision made by United CEO Glenn Tilton and his executives.
The United pilots have set up a petition on its website http://www.GlennTilton.com for United passengers to demand the removal of these changes, and to restore the service passengers once expected from United Airlines.
SOURCE United Master Executive Council: ALPA
Published by Mike Hitchen, Mike Hitchen Consulting
